Our Customer Helpline
At Cladco Profiles we offer a delivery service generally allowing up to 3 weeks for delivery after the order is placed. Please note this is subject to change and where possible orders may be delivered before this time, however as we are in our busiest period please bear with us when waiting for your order delivery slot. We also urge you not to employ anybody to fit the products before they have been delivered and checked.
Currently due to unprecedented high level of demand for all of our products we are currently operating with a delivery lead time of around 4 weeks to the majority of our customers.
Due to our delivery schedules we try to give as much notice as possible. Deliveries are always Monday to Friday, we cannot deliver on weekends this applies to all deliveries including Parcelforce and Royal Mail. It’s important to us to get your goods delivered to you in perfect condition, to help achieve this we use our own vehicles and drivers for the majority of our deliveries.
After your order has been picked our transport team will contact you with a suggested delivery date, approximate time and discuss any queries you may have. Our drivers will generally call you before they arrive at your site. We use a variety of vans and lorries of up to 26 tons.
Not all our delivery lorries have cranes and it is the customer’s responsibility to provide assistance to the driver to help unload. Please bear in mind the items delivered can be heavy and sharp. Anyone giving assistance to the driver should wear suitable gloves and clothing. Cladco Profiles offer a kerbside delivery service only; the delivery service does not cover the driver carrying materials any distance or to the rear of the property. If the vehicle is invited on to the customer’s property it is entirely at the risk of the customer, Cladco Profiles and its drivers will not be liable for any damage to the property.
We only deliver to mainland Britain.
We take pride in delivering a great product and a great service to all of our customers. Please ensure you submit two working telephone numbers for our tranpsort team to contact you.The transport team will contact you between the hours of 8am & 5pm Mon-Fri. We will not deliver any items without prior confirmaton via telephone.
Please ensure if you have any access issues or delivery concerns please state them prior to or at the time of order or speak with the transport team beforehand. Our vehicles are large and require adequate space to manoeuvre. If you live in an area with weight or height restrictions please contact us before placing your order, if you are unsure of any restrictions please get in contact.
If your area is not listed below, please contact us on 01837 659 901 to discuss how we can help in further detail.
Please note once the details of your delivery have been confirmed between yourself and the transport team you must inform us of any changes at least 48 hours before the scheduled delivery is due to take place. Any changes made after this time may result in you incurring additional delivery charges.
In addition, we can send accessories and fixings via Royal Mail or Parcelforce.
Items can be collected from our warehouse in Okehampton (Devon) please allow a minimum of 5 working days before collecting your items, this ensures the warehouse will have the items ready to collect. Our staff will always contact you when items are ready to collect.
Cladco Profiles will only load flatbed lorries & flatbed trailers for insurance purposes. If the appropriate vehicle is not available - Two people would be required for a Collection.
Cladco Profiles will NOT load - any vehicles with roof racks; horse box; cattle lorry or fixed sided trailer, management have the right to refuse loading your vehicle for any reason.
Please note before arranging collection please read our Customer Collection Notice.
Collection times: Mon - Fri 9am - 4pm, Saturdays 8.30am - 12.30pm.
An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original brand-new condition. Please note the decking boards cannot be returned if they have been stored outside. Returns are made at customers cost and must be sent via a signed for, tracked secure service. Goods will only be refunded once received and signed for by Cladco. Cladco are not responsible for any items lost in transit when returning to us.
Bank & Public Holidays
We will be closed on the following public and bank holidays.
New Year’s Day: Tuesday 1 January- Closed
Good Friday: Friday 19 April- Closed
Easter Saturday: 8am - 12.30pm
Easter Sunday: Sunday 21st April - Closed
Easter Monday: Monday 22 April- Closed
Early May bank holiday: Monday 6 May - Closed
Spring bank holiday: Monday 27 May- Closed
Summer bank holiday: Monday 26 August- Closed
Christmas Day: Wednesday 25 December- Closed
Boxing Day until 2nd January - Closed