Our Customer Helpline
At Cladco Profiles we offer a delivery service generally allowing up to 3 weeks for delivery after the order is placed. Please note this is subject to change for orders under 25 metres your delivery will be longer as we have to add it to another order when manufacturing. Where possible orders may be delivered before this time, however as we are in our busiest period please bear with us when waiting for your order delivery slot.
Deliveries are always Monday to Friday, we cannot deliver on weekends. It’s important to us to get your goods delivered to you in perfect condition, to help achieve this we use our own vehicles and drivers for the majority of our deliveries.
After your order has been picked our transport team will contact you with a suggested delivery date, approximate time and discuss any queries you may have. Our drivers will generally call you before they arrive at your site. We use a variety of vans and lorries of up to 26 tons.
Not all our delivery lorries have cranes and it is the customer’s responsibility to provide assistance to the driver to help unload. Please bear in mind the items delivered can be heavy and sharp. Anyone giving assistance to the driver should wear suitable gloves and clothing. Cladco Profiles offer a kerbside delivery service only; the delivery service does not cover the driver carrying materials any distance or to the rear of the property. If the vehicle is invited on to the customer’s property it is entirely at the risk of the customer, Cladco Profiles and its drivers will not be liable for any damage to the property.
We only deliver to mainland Britain.
We take pride in delivering a great product and a great service to all of our customers. Please ensure you submit two working telephone numbers for our tranpsort team to contact you.The transport team will contact you between the hours of 8am & 5pm Mon-Fri. We will not deliver any items without prior confirmaton via telephone.
Please ensure if you have any access issues or delivery concerns please state them prior to or at the time of order or speak with the transport team beforehand. Our vehicles are large and require adequate space to manoeuvre. If you live in an area with weight or height restrictions please contact us before placing your order, if you are unsure of any restrictions please get in contact.
If your area is not listed below, please contact us on 01837 659 901 to discuss how we can help in further detail.
Please note once the details of your delivery have been confirmed between yourself and the transport team you must inform us of any changes at least 48 hours before the scheduled delivery is due to take place. Any changes made after this time may result in you incurring additional delivery charges.
In addition, we can send accessories and fixings via Royal Mail or Parcelforce.
Collection: Items can be collected from our warehouse in Okehampton (Devon) please allow a minimum of 2-3 days before collecting your items, this ensures the warehouse will have the items ready to collect. Our staff will always call you when items are ready to collect.
Collection times: Mon - Fri 9am - 4.30pm, Saturdays 8.30am - 12.30pm.