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Refund Policy

Returns

All roofing sheet orders are made to order and as such a custom item. Once the sheets have been made, we are unable to accept a return on them unless faulty.

You may, however, cancel a payment made on this website within seven days of making the order by sending an email quoting your order number or by quoting the date of payment and the name of the person who made the payment.

An unwanted product that is not custom such as accessories can be returned for a full refund within 14 days of delivery as long as it’s still in its original brand-new condition. Please note the decking boards cannot be returned if they have been stored outside.

You must notify the company of your wish to return goods with 14 days of receipt of the goods, this must be done in writing by email to  info@cladco.co.uk accompanied by a copy of your proof of purchase.

Returns are made at customers cost and must be sent via a signed for, tracked secure service. Goods will only be refunded once received and signed for by Cladco. Cladco are not responsible for any items lost in transit when returning to us.  

Please note - All non-faulty goods returned to the company are subject to a 15% re-stocking charge.

For further information on our returns process please see our terms and conditions, section 9.

Methods of Payment

We have selected WorldPay to manage the processing of payments through our website.

WorldPay's payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. WorldPay's e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet.

With WorldPay, you are provided with a variety of options for payment for Cladco Profiles Ltd services. This includes Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron, Maestro and JCB.

Money Back Guarantee

You may, however, cancel a payment made on this website within seven days of making the order by sending an email quoting your order number or by quoting the date of payment and the name of the person who made the payment. All goods within the order must have been returned to Cladco Profiles Ltd in good condition before the refund will be processed.

All refunds will be credited to the payment card used to make the order.