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Delivery

At Cladco Profiles, customer satisfaction is our top priority, that’s why we use our own vehicles and drivers for the majority of roofing sheet orders. Occasionally we may need to use a third party courier for remote areas, but these are always carefully selected from a team of specialists.

For smaller items such as fixings and accessories we use Royal Mail and Parcelforce tracked and signed for services. This ensures your items are tracked from warehouse to door ensuring they arrive safely and on time.

Below is a guide to our delivery times and methods, if you require further information please call us on 01837 659901 or email info@cladco.co.uk

Delivery Times

At Cladco Profiles we offer a delivery service generally allowing up to 2 weeks for delivery after the order is placed. Please note this is subject to change and where possible orders may be delivered before this time, however as we are in our busiest period please bear with us when waiting for your order delivery slot. We also urge you not to employ anybody to fit the products before they have been delivered and checked.

Due to our delivery schedules we try to give as much notice as possible. Deliveries are always Monday to Friday, we cannot deliver on weekends this applies to all deliveries including Parcelforce and Royal Mail. It’s important to us to get your goods delivered to you in perfect condition, to help achieve this we use our own vehicles and drivers for the majority of our deliveries.

In order for us to ensure that you receive the exact goods you have ordered any changes you deem necessary to the order below will result in the order being cancelled and being re-raised. We will not edit existing orders. This helps us to avoid any confusion and provide a better service to all of our customers.

After your order has been picked our transport team will contact you via text on the contact mobile phone number provided with a delivery date. Our drivers will generally call you before they arrive at your site. We use a variety of vans and lorries of up to 26 tonnes. The vast majority of our deliveries are made on vehicles larger than 7.5 tonne therefore you will need to ensure that the delivery address has sufficient access for a vehicle of this size. Please contact us prior to placing an order if you have any specific requirements regarding vehicle access into the property.

Delivery Process

Not all our delivery lorries have cranes and it is the customer’s responsibility to provide assistance to the driver to help unload. Please bear in mind the items delivered can be heavy and sharp. Anyone giving assistance to the driver should wear suitable gloves and clothing. Cladco Profiles offer a kerbside delivery service only; the delivery service does not cover the driver carrying materials any distance or to the rear of the property. If the vehicle is invited on to the customer’s property it is entirely at the risk of the customer, Cladco Profiles and its drivers will not be liable for any damage to the property.

We only deliver to mainland Britain.

We take pride in delivering a great product and a great service to all of our customers.

Please ensure you submit two working telephone numbers, preferably one being a mobile to receive text messages, for our transport team to contact you.

Please ensure if you have any access issues or delivery concerns please state them at point of order so our transport team can be aware when booking in your delivery. Our vehicles are large and require adequate space to manoeuvre. If you live in an area with weight or height restrictions please contact us before placing your order, if you are unsure of any restrictions please get in contact.

If your area is not listed below, please contact us on 01837 659 901 to discuss how we can help in further detail.

Please note once you have received details of your delivery via text and/or email you must inform us of any changes at least 48 hours before the scheduled delivery is due to take place. Any changes made after this time may result in you incurring additional delivery charges.

In addition, we can send accessories and fixings via Royal Mail or Parcelforce.

Collecting your Items

Items can be collected from our warehouse in Okehampton (Devon) please allow a minimum of 2-3 days before collecting your items, this ensures the warehouse will have the items ready to collect. Our staff will always contact you when items are ready to collect.

Cladco Profiles will only load flatbed lorries & flatbed trailers for insurance purposes. If the appropriate vehicle is not available - Two people would be required for a Collection. Cladco Profiles will NOT load - any vehicles with roof racks; horse box; cattle lorry or fixed sided trailer, management have the right to refuse loading your vehicle for any reason. Please note before arranging collection please read our Customer Collection Notice.

Collection times: Mon - Fri 9am - 4pm, Saturdays 8.30am - 12.30pm.

Returns

If for any reason you want to return an item, Please see our returns page here

Bank & Public Holidays:

We will be closed on the following public and bank holidays in 2019/2020.

New Year’s Day: Tuesday 1 January- Closed

Good Friday: Friday 19 April- Closed

Easter Saturday: 8am - 12.30pm

Easter Sunday: Sunday 21st April - Closed

Easter Monday: Monday 22 April- Closed

Early May bank holiday: Monday 6 May - Closed

Spring bank holiday: Monday 27 May- Closed

Summer bank holiday: Monday 26 August- Closed

Christmas Eve - 2nd January 2020 - Closed