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Delivery

Delivery, Collection and
Returns Information

Delivery

Please click on the variable options on our checkout page.

Nationwide Delivery service available for all items with a range of options. The table below shows available options and timescales for delivery.

Useful Links: Delivery Policy | Collection Policy

Delivery

Nationwide Delivery estimated within 4-5 weeks (25 working days).


Collection

Goods can be collected from Okehampton, Devon. Please allow 5-7 working days prior to collection.


Safety Advice

Please note for collection or delivery suitable safety equirement is required for handling of materials.


Delivery

METHOD DELIVERY TIMES DELIVERY COST
 
Sample Packs 3-5 Working Days FREE
  Small Parcels
(Royal Mail)
3-5 Working Days £3.95
 
Small Box
(Parcelforce Standard)
3-5 Working Days £8.33
  Small Box Express
(Parcelforce Express)
1 working days £10.00
 
Large Box
(Parcelforce Standard)
3-5 working days £22.00
 
Nationwide Delivery
(Local Delivery)
Within 25 working days £48.00
  Nationwide Delivery
(Most postcodes)
Within 25 working days £72.00
  Nationwide Delivery
(Scotland Delivery)
Within 25 working days £360.00
 

Nationwide Delivery (UK Mainland) can be provided from just £72 (Local areas and Highlands may vary). Delivery times are approximately between 4-5 weeks (25 working days – Mon-Friday, bank holidays excluded) from point of purchase. *Please be aware remote areas or Highlands of Scotland may incur additional charges.

On the checkout page, enter your delivery postcode to see the options available. Alternatively please see the table above. Delivery is only available to Mainland UK. If you are unsure of your location cost, please contact us on 01837 659 901 to discuss how we can help in further detail.

Smaller items such as samples and accessories can be sent via Parcelforce or Royal Mail Postage, smaller delivery services usually take between 3-5 working days however can be extended in busy periods.

At Cladco Profiles we will always endeavor to give you adequate notice period prior to delivery and ensure deliveries are usually on working days which are Monday to Friday and not delivered at weekends. This is also appliable for the Royal Mail and Parcelforce deliveries.

 

Please note – we advise you not to employ anyone to fit the items until they have been received by you and checked in their entirety. Delivery times are subject to change and occasionally can be delivered before or after the quoted time frame, however we do our best to avoid this.

Your goods are sent to our warehouse to be processed and packaged once this has been done the delivery department will be in touch with the information provided and either email or text with your delivery timeframe.

Please ensure you submit two working telephone numbers, preferably one being a mobile to receive text messages, for our transport team to contact you.

Upon delivery our drivers will usually call approximately an hour before delivery where possible.

Most deliveries are made via a 7.5 tonne lorry or larger vehicle, sufficient access is required for all vehicles. Please note when placing your order any access issues or requirements must be stated at the time. Any weight or height restrictions must be stated before placing your order, if you are unsure of any restrictions please get in contact.

Not all Cladco vehicles have cranes so the delivery will require the person/persons to provide suitable assistance to unload materials. Anyone providing unloading assistance should wear appropriate suitable protective safety gloves and clothing, unloading assistance persons must be physically capable to assist.

The delivery service provided is a kerbside delivery only, delivery does not involve the driver carrying materials any distance or allow the driver to enter the property. Any vehicle invited on to the customer’s property is entirely at the risk of the customer, all delivery drivers delivering Cladco materials are not liable for any damage to the property.

You will receive notification of your delivery via text or email. Any changes to orders or details made after this time may result in additional charges.

Collection

For collections of Cladco roofing sheets please allow 5-7 working days before collection. Roofing sheets are made to order, please wait for a telephone call before making any journeys to collect your items.

Cladco staff will only load suitable flatbed lorries & flatbed trailers. If an appropriate flatbed vehicle is not available – You will need to provide two physically capable persons to load your own vehicle. Anyone collecting should wear suitable gloves and clothing, they must also be physically capable to load.

Cladco Profiles will NOT load - any vehicles with roof racks; cattle lorry; horse box or fixed sided trailers. Cladco management reserve the right to refuse loading of a vehicle for any reason.

Prior to collection please read Customer Collection Notice below.

COLLECTION TIMES

Monday to Friday 08:30 - 16:30

Saturday's 08:30 - 12:00

Suitable and Unsuitable vehicles we can load

Customer Collection Notice

Upon collection, please report to reception to speak to a member of staff. Goods will then be packaged and brought to the vehicle.

Please be aware that during busy periods you may experience a longer wait time.

Please note the following points:

  • Customers responsibility to load their own vehicle and to ensure the goods are safely and securely strapped down.
  • Cladco staff will safely load appropriate vehicles with a forklift truck. Cladco will not handball any items into enclosed vehicles/vans. Customers loading their own vehicles is entirely at their own risk. Cladco will not be held liable for any damage that may occur to your vehicle or goods collected from our premises during the collection and transport of said goods.
  • Customers are responsible to ensure both their vehicle and the goods are safe when they leave our premises. If required, the approximate weight and size of the load can be given prior to collection.
  • All straps and securing methods must be brought by the persons collecting, Cladco cannot supply these products.
  • Cladco Steel Sheeting has extremely sharp edges. It is strongly recommend you bring suitable gloves and protective material to avoid damage to yourself or vehicle.

Returns Information

All roofing sheet orders are made to order and as such a custom item. Once the sheets have been made, we are unable to accept a return on them unless faulty.

You may, however, cancel a payment made on this website within seven days of making the order by sending an email quoting your order number or by quoting the date of payment and the name of the person who made the payment.

A any non custom item such as accessories can be returned for a full refund within 14 days of delivery providing its in its original brand new condition with original packaging.

You must notify the company of your wish to return goods with 14 days of receipt of the goods, this must be done in writing by email to info@cladco.co.uk accompanied by a copy of your proof of purchase.

Returns must be sent via a signed for, tracked secure service, the cost of return lies with the customer. Goods are refunded once received and signed for by Cladco staff members. Cladco are not responsible for items lost in transit.

 

Please note - All non-faulty goods returned to the company are subject to a 15% re-stocking charge.

For further information on our returns process please see our terms and conditions, section 9.Returns