Delivery, Collection and
Returns Information

We will always endeavour to give you an adequate notice period prior to your delivery. We ensure deliveries are Monday to Friday and not delivered at weekends. This is also appliable for Royal Mail, Evri and Parcelforce deliveries.

Please read carefully the information below before completing an order.

Delivery costs

Nationwide Delivery (UK Mainland) can be provided up to the cost of £360, depending on the value of your order and location (Isles of Scotland and Highlands may vary).

England and Wales - £192 (for orders under £1,000), £96 (for orders over £1,000), and free of change for anything over £1,500.

Scotland - £360 (please contact us to arrange a port for delivery for addresses on one of the Scottish Isles).

Please note: Scotland delivery applies to the following postcodes: PA, PH, DD, AB, IV, & KW. On the checkout page, enter your delivery postcode to see the options available. Delivery is available to Mainland UK only. Please call us to discuss how we can help in further detail with location cost on 01837 659 901.

Delivery times

England and Wales - Delivery times are approximately 7-10 days between Monday and Friday. This is subject to change and, where possible, orders may be delivered before or after this time.

Scotland – 15 working days (up to) from point of purchase.

Please note: deliveries exclude bank holidays and weekends. Smaller items such as samples and accessories can be sent via Parcelforce, Royal Mail or Evri Postage. Smaller delivery services usually take between 3 to 5 working days, however, this can be extended in busy periods.

Delivery times may change and occasionally can be delivered earlier or later than the quoted time frame, however, we do our best to avoid this.

Delivery notes

When placing your order, any access issues, unavailable dates or times during the day must be stated within the Delivery Remarks section on checkout. Any height or weight restrictions must be stated before placing your order. If you are not sure about restrictions, please get in contact with us on 01837 659 901.

Please submit two telephone numbers, one being mobile to receive text messages, so our delivery team can contact you.

Important: we advise not employing anyone to fit the items until they have been received by you and checked in their entirety.

After placing an order

Your goods are sent to our warehouse to be processed and packaged. Once this has been done our transport department will be in touch with the information provided and will either email or text you with your delivery timeframe.

On the scheduled delivery day

Upon delivery, Cladco drivers usually call approximately one hour before the delivery slot, where possible.

Roofing orders will come with protective cover sheets that are part of the order. We are unable to remove this cover sheet after delivery, and we kindly ask you to dispose of the cover sheet via a suitable method.

Most deliveries are made via a 26 tonne lorry or larger vehicle. Sufficient access is required for all vehicles. We can only make deliveries on flat, solid ground and cannot be made on hills or steep inclines.

What Size Lorry Will My Order Be Delivered On?

This is an approximate size comparison of our 26-tonne lorries to a standard bin lorry.

Not all Cladco vehicles have cranes, so the delivery may require one or more persons to provide suitable assistance for our drivers to unload materials. Anyone providing assistance should wear appropriate suitable protective safety gloves and clothing. Persons providing assistance must be physically capable to assist.

The delivery service provided is kerb side only and does not involve the driver carrying any materials any distance, or entering the property. Please note that we are only able to deliver to ground level/floor locations.

Vehicles invited onto a property are entirely at the risk of the owner or customer. Our delivery drivers are not liable for damage to a property.

Changing your order

You will receive notification of your delivery via text or email. Any changes to orders, or details made after this time, may result in additional charges.

Suitable and Unsuitable vehicles we can load

Cladco Profiles will only load flatbed lorries and flatbed trailers for insurance purposes. If the appropriate vehicle is not available, two people would be required for a collection.

Cladco Profiles will NOT load any vehicles with roof racks, horse boxes, cattle lorries or fixed-sided trailers. Cladco Profiles has the right to refuse loading a vehicle for any reason.

Before arranging a collection, please read our Customer Collection Notice below.

Customer Collection Notice

Upon collection, please report to reception to speak to a member of staff. Goods will then be packaged and brought to the vehicle.

Please be aware that during busy periods you may experience a longer wait time.

Please note the following points:

• It is the customer's responsibility to load their own vehicle and to ensure the goods are safely and securely strapped down.
• Cladco staff will safely load appropriate vehicles with a forklift truck. Cladco will not handle any items into enclosed vehicles/vans. Customers loading their own vehicles are entirely at their own risk. Cladco will not be held liable for any damage that may occur to your vehicle or goods collected from our premises during the collection and transport of said goods.
• Customers are responsible for ensuring both their vehicle and goods are safe when leaving our premises. If required, the approximate weight and size of the load can be given prior to collection.
• All straps and securing methods must be brought by the persons collecting. Cladco cannot supply these products.
• Cladco Steel Sheeting has extremely sharp edges. It is strongly recommended you bring suitable gloves and protective material to avoid damage to yourself or vehicle.